DELIVERY INFORMATION

1.       Delivery times will not include any customs processing times for international orders.

2.      Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.

3.      Cosmetics and other flammable liquids cannot be sent to an address outside the UAE.

4.      International orders cannot be delivered to a PO Box.

5.      Customs and import charges for international orders: Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.

6.      Orders delivered outside of the UAE will be subject to the delivery terms of the relevant shipping service.

7.      While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person. This can be a result of a delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight. This includes but is not limited to any delay caused by an incorrect delivery address being provided to us.

8.      Delivery charges and minimum order are subject to change at any time.

9.      Please check your order upon arrival to ensure it contains the right contents.

10.   All orders are subject to availability of items at the time of dispatch. We do our best to maintain up to date and accurate information regarding stock levels. If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.

Customs and import charges for international orders:

Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.